Shipping and Returns Policy

Domestic Shipping :

WE OFFER FREE SHIPPING ANYWHERE IN INDIA  Please allow 1-2 working days for your order to be dispatched. Orders Received on Saturday & Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

All possible care is taken to dispatch the products with sound packaging. If the packaging is found tampered or damaged, delivery of the package should be refused and we may be informed at email id given below.

Tracking : e-mail containing your package tracking information will be sent after shipment.

Please mail us at :- fujifilmxshop@fujifilm.com for any questions.

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the 2% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order

Orders placed under the “Zero Cost EMI” scheme cannot be Modified, Cancelled, OR Refunded.

History Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

Cancellation of Order by “FCELPL” 

 ”FCELPL” reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by  ”FCELPL”   for re-delivery shall be claimed from the User.

Returns and Exchanges

Products purchased at fujifilmxshop cannot be refunded or exchanged.

If you believe that your new Fujifilm product is defective please contact our Customer Service to discuss your options.

Fujifilm Two  Year Limited Manufacturer Warranty

we provides a two-year limited manufacturer warranty against defects in materials and workmanship for any new Fujifilm X or GFX series – branded product. The applicable warranty terms and conditions also contained in your Fujifilm X or GFX Product hardware box.

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